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Ravelia House ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, ravelia.house (the "Site"), or get in touch with us about our services.
1. Information We Collect
1.1 Information You Provide
When you submit our inquiry form or contact us directly, we collect the information you choose to share with us, including:
Name and role or title
Email address and phone number
Company or brand name, website, and social media handles
Details about your brand, your audience, and what you are looking to achieve
Services of interest, estimated budget, timeline, and type of engagement
How you heard about us and any other information you include in your message
1.2 Information Collected Automatically
When you visit our Site, we and our hosting provider may automatically collect limited technical information, including:
IP address
Browser type and version
Device type
Referring URL
Pages visited and time spent on the Site
Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
Respond to your inquiry and understand whether we are the right fit for your brand
Prepare proposals and provide our brand, creative, content, and media services
Communicate with you about current or prospective work
Monitor and analyze Site usage to improve its content and functionality
Ensure security and prevent fraudulent activities
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
Service Providers: We may share information with third-party vendors who help us run the Site and our business, such as website hosting, form delivery, email, and analytics providers.
Our Team: We may share your inquiry with members of our team and trusted collaborators who need it to respond to you or deliver our services.
Legal Compliance: If required by law, we may disclose information to comply with legal obligations, enforce agreements, or protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can disable cookies in your browser settings, but some features of the Site may not function properly.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you send us an inquiry and we do not end up working together, you can ask us to delete it at any time.
6. Security
We take reasonable precautions to protect your information. However, no data transmission over the internet is 100% secure. You acknowledge that you provide your information at your own risk.
7. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. Please review their policies before providing personal information.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications
Withdraw consent for data processing
To exercise these rights, contact us at johndaycreative@gmail.com.
9. Children’s Privacy
Our Site and services are intended for businesses and professionals. They are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, you can reach us at:
Ravelia House
johndaycreative@gmail.com